Ordering Questions about Grapevine Studies
1. What method of payment can I use to pay for my order?
You may use: PayPal, Visa, MasterCard, and Discover. We will happily take your order over the phone, you can reach us at 877-436-2317.
2. How will I know if my order is complete?
Immediately following the completion of your order you will receive a New Order email. Be sure to check your Junk file if you do not see the email come in.
3. When will I receive my order of physical books?
We attempt to ship all orders within 48 business days. We ship Media Mail unless you choose to upgrade to Priority Mail. Media mail can take 1 to 2 weeks.
You will receive an email giving you a tracking number once your order ships.
In the event an item you ordered is on backorder, we will email you and keep you updated on the estimated ship date.
4. When will I receive my order of ebooks?
Once your order is placed you will immediately receive a New Order email. Scroll to the bottom of that email and you will see a Click Here to Download link.
Save the ebook(s)to a file on your device. The download link will expire in 60 days.
Be sure to update your PDF reader (Adobe Reader) before downloading your ebooks.
5. What is the refund policy?
Grapevine Studies will happily refund your purchase amount, not including shipping to and from your address, for materials returned to us within 30 days of receipt of materials. A restocking fee of 20% of total merchandise will be charged on all returned items. Materials must be returned in “New Condition” with no marks, bent pages, no writing, or signs of use. Damaged materials will be refunded at 50% of the purchase price. EBooks and eLessons are non-refundable but eligible for exchange. Please email us with the tracking number on all returns.
6. Do I need both the ebook and physical book?
No, you are free to choose either the ebook or physical book. The content is exactly the same in both the ebook and physical books.
7. I think my package might be lost in the mail?
On occasion the USPS misplaces a package. If your box does not arrive within 14 days, or seems to be stuck at a location for more than 7 days, please take the tracking number to your local post office where they can give you the most up-to-date information on delivery.
8. Do you offer a discount for group purchases?
Yes, we would love to talk with you about the pricing we can give your group. Simply contact our office and we can give you the details.