Orders & Returns

Ordering

You may order two ways:

Online from this site

By Phone 877-436-2317, Mon to Thurs 9 am to 5 pm, MST

Ebooks Licenses

Grapevine Studies offers eBooks with two licenses:

Family License: This license gives you the legal permission to make copies of the book(s) for your immediate family. Non-transferable.

Class License: This license gives you the legal permission to make copies of the book(s) for one class for one year. Non-transferable.

eBook Delivery

If you placed an order for ebooks you will receive a New Order email immediately after placing your order from Grapevine Studies. At that bottom of that email you will see a download link. Simply click on the link and download your ebook. Be sure to save your ebook to a file on your computer right away since the links expire within 7 days.

In the event you loose your ebooks due to computer failure, call our office and we will resend the lost files to you. Our number is 877-436-2317. EBooks and eLessons are non-refundable.

Book Delivery

If you order physical books from Grapevine Studies your order will ship within 3 business days of the order unless otherwise notified. Once your books have shipped you will be sent tracking numbers. Most Media Mail packages will arrive within 5-10 days. However, in some rare instances package delivery can be delayed up to 30 days (storms, national events, etc). If you package has not arrived after 30 days, please contact our office.

Return Policy

Grapevine Studies will happily refund your purchase amount, not including shipping to and from your address, for materials returned to us within 30 days of receipt. A restocking fee of 20% of total merchandise will be charged on all returned items. Materials must be returned in “New Condition” with no marks, bent pages, no writing, etc. Damaged materials will be refunded at 50% of the purchase price, so please return items in a box with sufficient padding.

If you are returning books due to an error in our office we will give you two choices:

  1. Keep the books at a 50% off retail pricing
  2. Return the books to us, postage paid (USPS Media Mail only)

EBooks and eLessons are non-refundable.

When Returning Books

  • Call or email our office to let us know the situation.
  • Please fill out the Return Order Form and enclose it in the package.